FAQs

GENERAL

    • How can I contact TrippyVerse.com?
      • We'd be happy to assist you with any inquiries sent to our email inbox, support@trippyverse.com.
    • How can I give feedback or awesome product suggestions?
      • We're always looking for the most awesome products out there to sell on this site! We'd love to hear your ideas sent to support@trippyverse.com
      • If you'd like to give feedback on a specific product you ordered, please go to that products page and towards the bottom you should see a form to leave feedback/reviews.

    SHIPPING

      • How long does it take for an order to arrive?
          • We work with several fulfillment distribution centres that are located in different locations locally and worldwide therefore shipping may be delayed. After an order has been placed, it is promptly sent to one of our fulfillment centers where we will process and ship your item(s) within 2-8 business days. Below are expected delivery times based on your location
          • USA/CANADA Orders: 3-20 business days 
          • Countries Not Listed: 5-40 business days
        • What if I Ordered and want to Cancel it?
            • You have 6 hours to cancel your order before we send it to our processing/shipping distributors. If the item has not been sent yet, we will offer you the FULL refund, however if you cancelled after 8 hours we will refund you your purchase minus the Shipping Charge after we receive the item back.
          • Please always email support@trippyverse.com if you have any questions about your orders. Our customer support team is here to help you!
      • I ordered 2+ items, but only received one, where's the rest of my order?
        • We work with partners that are print on demand and our large assortment of products that are not generally stocked in house, therefore when you order multiple items, they may be shipped to you separately. You may receive some items before others, but don't worry as all items will arrive to you.

        HOW SECURE IS MY PERSONAL INFORMATION?

        TrippyVerse.com keeps to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

        Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored. 


        RETURNS & REFUNDS

        • Please be sure to review your receipt to confirm your order is correct.
        • We will however honor and ship free of charge the correct item, if your order was an error on either from us or our distributors.
        • Refunds may also be given at anytime if we do not carry the appropriate stock available to fulfill your order.
        • Our refund policy lasts 30 days from the day you receive the items.
        • You must contact us at support@trippyverse.com before sending back any items for a refund.
        • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
        • To complete your return, we require a receipt or proof of purchase.
        • Please do not send your purchase back to the manufacturer.
        • There are certain situations where only partial refunds are granted (if applicable)
          • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
          • Any item that is returned more than 30 days after delivery

        Refunds (if applicable)
        Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
        If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

        Late or missing refunds (if applicable)
        If you haven’t received a refund yet, first check your bank account again.
        Then contact your credit card company, it may take some time before your refund is officially posted.
        Next contact your bank. There is often some processing time before a refund is posted.
        If you’ve done all of this and you still have not received your refund yet, please contact us at support@trippyverse.com.


        Exchanges (if applicable)
        We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us. 

        Gifts
        If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

        If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

        You will be responsible for paying for your own shipping costs for returning your item.Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

        Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

        If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

        As always, if you have questions that are not found here please email us at: 

        support@trippyverse.com